Frequently Asked Questions
Shipping
How long does shipping take?
Most orders are delivered within 7–15 business days. Delivery times may vary depending on your location and product availability. You'll receive a tracking number by email once your order has shipped.
Do you ship to Canada?
Yes! We ship across Canada.
How do I track my order?
Once your order has shipped, you'll receive a confirmation email with a tracking number. You can use it to track your package directly through the carrier's website.
Why is my order taking longer than expected?
Occasionally, high demand or carrier delays may extend delivery times. If your order hasn't arrived within 20 business days, please contact us at hello.zivlov@gmail.com and we'll look into it right away.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in original packaging. Please contact us before sending anything back.
How do I start a return?
Email us at hello.zivlov@gmail.com with your order number and reason for return. We'll guide you through the process.
When will I receive my refund?
Once we receive and inspect the returned item, refunds are processed within 5–7 business days back to your original payment method.
What if my item arrived damaged or defective?
We're sorry to hear that! Please email us at hello.zivlov@gmail.com with your order number and a photo of the damage within 7 days of delivery. We'll send a replacement or issue a full refund.
Orders
Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. After that, your order may already be in processing. Contact us as soon as possible at hello.zivlov@gmail.com.
I entered the wrong shipping address. What do I do?
Contact us immediately at hello.zivlov@gmail.com with your order number and the correct address. We'll do our best to update it before your order ships.
Products
Are your products safe for babies and children?
Yes — all baby and toddler products in our store meet applicable safety standards. Always follow the age recommendations and instructions included with each product.
Do you carry products for pets?
We do! Check out our Pet Toys & Essentials collection for a fun selection of interactive toys for cats and dogs.
Will you be restocking sold-out items?
Restocks depend on supplier availability. If you're interested in a specific product, feel free to reach out and we'll let you know if it's coming back.
Still Have Questions?
We're happy to help! Reach out to us at hello.zivlov@gmail.com and we'll get back to you within 1–2 business days.