Refund policy

Refund Policy

Our Commitment Your satisfaction matters to us. While we don't accept physical returns, we stand behind every order and will always make things right if something goes wrong.

Damages and Issues Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us within 48 hours at hello@zivlov.ca with your order number and a photo of the issue. We'll resolve it with a replacement or full refund — no return shipment required.

Wrong Item Ordered / Change of Mind As all orders are processed and shipped directly from our supplier, we're unable to accept returns or exchanges for change-of-mind purchases or incorrect size selections. Please review your order carefully before completing your purchase.

Lost or Delayed Packages If your order hasn't arrived within the estimated delivery window, contact us at hello@zivlov.ca and we'll investigate with the carrier. If confirmed lost, we'll send a replacement or issue a full refund.

Refund Processing Approved refunds are issued to your original payment method within 5–10 business days. If you haven't received your refund after that window, please check with your bank before contacting us.

Contact Us For any order issues, reach us at hello@zivlov.ca.